Frequently asked questions
Do I pay anything to submit my problem?
No. It is free to submit your support request, our team will then review and reply with a quote and timeline to fix your issue.
Do you work on my live site?
Never. Once you approve the quote for your support request, we will make a copy of your site on our development servers and make your requested update. After the update is completed you will receive a preview link to review and approve the fix before we push only the updated files to your live site.
What are your customer support hours?
We offer email support typically between the hours of 8:00a.m. – 6p.m. Pacific daylight time, Monday – Friday and try to respond to all inquiries within hours.
How long does a typical support request take?
All support requests are reviewed on a case by case basis but most are completed within 4 – 5 days from the scheduled start date.